Shipping Policy
If you’re in Los Angeles or Orange County, we also offer local pickup and delivery. Delivery requirements vary, so just send me a DM to arrange it.
Shipping & Delivery Policy
At Alkaloid Bros, we work hard to get your order packed, shipped, and moving as quickly and smoothly as possible. Please review the information below so you know exactly what to expect.
Shipping Carriers
We currently ship all domestic orders using UPS and USPS. Canada shipments use USPS International and the customer is required to pay all duty’s and tariffs.
Order Processing & Same-Day Shipping
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Orders placed by 1:00 PM PST, Monday through Saturday, qualify for same-day shipping.
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Orders placed after the cutoff time will ship the next business day.
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Orders placed on Sundays or holidays will ship the following business day.
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Unpaid orders are automatically canceled after 30 minutes and will need to be placed again.
Business Days: Monday through Saturday, excluding major holidays.
Tracking Information
Once your order ships, a tracking number will be sent to the email address provided at checkout.
Please note:
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UPS shipments will typically show their first scan when we scan the package at the store.
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USPS shipments may not show tracking updates until later in the evening, as they are dropped into a prepaid shipping bin and scanned at their first destination facility.
Delays in initial scans do not indicate an issue with your shipment.
Delivery Timeframes
Delivery speed depends on the shipping method selected, carrier performance, weekends, and holidays. Most customers receive their orders within 1–5 business days, depending on location and service level.
We are not responsible for carrier delays once the package has been handed off.
Free Shipping Qualifications
After all discounts are applied:
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Orders over $100 qualify for Free USPS Ground or UPS Ground
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Orders over $200 qualify for Free UPS 2nd Day Air
No shipping upgrades beyond these options are offered at this time.
Address Accuracy & Order Changes
Please double-check your shipping address before completing your order.
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We cannot guarantee that address changes, order edits, or cancellations can be accommodated once an order is placed.
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Alkaloid Bros is not responsible for delivery issues caused by incorrect or incomplete address information provided by the customer.
Return to Sender (RTS) – Customer Error
If a package is marked Return to Sender due to customer error (including but not limited to incorrect address, refused delivery, or failure to retrieve the package):
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A $30 Return Processing Fee will be charged.
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This fee covers:
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Return shipping to our return facility in Wyoming
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Handling and processing
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Shipping the package back to Alkaloid Bros
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Re-shipping the order to the customer
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The order will not be reshipped until the fee is paid. Shipping fees are non-refundable.
Lost, Stolen, or Delayed Packages
Once your order is handed off to the carrier, responsibility transfers to the carrier.
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We do not issue refunds for delayed shipments.
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Lost or stolen packages must be addressed through the carrier’s claims process.
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Customers are responsible for initiating claims directly with UPS or USPS.
Restricted Shipping Locations
We do not ship to jurisdictions where 7oh is prohibited by law. Orders placed to restricted locations will be canceled and refunded minus any applicable processing fees.
Privacy & Discreet Packaging
Your privacy matters to us.
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All orders are shipped in plain, discreet packaging
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No product details or branding appear on the outside of the package
Questions or Support
If you have questions about shipping or your order, please contact us at: hello@alkaloidbros.com
Terms and Conditions
Last Updated:
[February 12, 2026]
These Terms and Conditions govern your use of Alkaloid Bros a DBA of Based Solutions LLC services, including our website and our SMS and email communications programs. By using our services or opting into our communications, you agree to these Terms and our Privacy Policy.
1. Program Description
Alkaloid Bros a DBA of Based Solutions may send SMS and email messages to users who opt in. Messages may include promotional offers, order updates & customer service messages. Message frequency may vary.
2. Consent to Receive Messages
By providing your phone number and opting in, you authorize Alkaloid Bros a DBA of Based Solutions to send text messages to your mobile number. Consent is not a condition of purchase.
3. Opt-Out
You can cancel the SMS service at any time. Just text “STOP” to the 424-369-7111 . After you send the SMS message “STOP” to us, we will send you an SMS message to confirm that you have been unsubscribed. After this, you will no longer receive SMS messages from us.
4. Opt In Again
If you want to rejoin after opting out, you can opt in again using the same method you used to enroll originally.
5. Help and Support
If you are experiencing issues with the messaging program you can reply with the keyword HELP for more assistance, or you can get help directly at {{location.email}} or 424-369-7111.
6. Message Frequency and Rates
As always, message and data rates may apply for any messages sent to you from us and to us from you. You will receive up to 1 message per day. If you have any questions about your text plan or data plan, it is best to contact your wireless provider.
7. Carrier Disclaimer
Carriers are not liable for delayed or undelivered messages.
8. Privacy
Your use of the messaging program is also governed by our Privacy Policy. You can view it here: Privacy Policy
9. Changes to Terms
We may update these Terms from time to time. Updates will be posted with a new Last Updated date.
10. Contact
Questions about these Terms can be sent to:
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Alkaloid Bros
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Address:
30 N GOULD ST STE N
SHERIDAN, WY 82801 -
Phone: 424-369-7111
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Email: hello@alkaloidbros.com
If you have any questions regarding privacy, please read our privacy policy: Privacy Policy