Shipping Policy
If you’re in Los Angeles or Orange County, we also offer local pickup and delivery. Delivery requirements vary, so just send me a DM to arrange it.
Shipping & Delivery Policy
At Alkaloid Bros, we work hard to get your order packed, shipped, and moving as quickly and smoothly as possible. Please review the information below so you know exactly what to expect.
Shipping Carriers
We currently ship all domestic orders using UPS and USPS. Canada shipments use USPS International and the customer is required to pay all duty’s and tariffs.
Order Processing & Same-Day Shipping
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Orders placed by 1:00 PM PST, Monday through Saturday, qualify for same-day shipping.
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Orders placed after the cutoff time will ship the next business day.
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Orders placed on Sundays or holidays will ship the following business day.
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Unpaid orders are automatically canceled after 30 minutes and will need to be placed again.
Business Days: Monday through Saturday, excluding major holidays.
Tracking Information
Once your order ships, a tracking number will be sent to the email address provided at checkout.
Please note:
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UPS shipments will typically show their first scan when we scan the package at the store.
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USPS shipments may not show tracking updates until later in the evening, as they are dropped into a prepaid shipping bin and scanned at their first destination facility.
Delays in initial scans do not indicate an issue with your shipment.
Delivery Timeframes
Delivery speed depends on the shipping method selected, carrier performance, weekends, and holidays. Most customers receive their orders within 1–5 business days, depending on location and service level.
We are not responsible for carrier delays once the package has been handed off.
Free Shipping Qualifications
After all discounts are applied:
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Orders over $100 qualify for Free USPS Ground or UPS Ground
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Orders over $200 qualify for Free UPS 2nd Day Air
No shipping upgrades beyond these options are offered at this time.
Address Accuracy & Order Changes
Please double-check your shipping address before completing your order.
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We cannot guarantee that address changes, order edits, or cancellations can be accommodated once an order is placed.
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Alkaloid Bros is not responsible for delivery issues caused by incorrect or incomplete address information provided by the customer.
Return to Sender (RTS) – Customer Error
If a package is marked Return to Sender due to customer error (including but not limited to incorrect address, refused delivery, or failure to retrieve the package):
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A $30 Return Processing Fee will be charged.
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This fee covers:
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Return shipping to our return facility in Wyoming
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Handling and processing
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Shipping the package back to Alkaloid Bros
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Re-shipping the order to the customer
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The order will not be reshipped until the fee is paid. Shipping fees are non-refundable.
Lost, Stolen, or Delayed Packages
Once your order is handed off to the carrier, responsibility transfers to the carrier.
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We do not issue refunds for delayed shipments.
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Lost or stolen packages must be addressed through the carrier’s claims process.
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Customers are responsible for initiating claims directly with UPS or USPS.
Restricted Shipping Locations
We do not ship to jurisdictions where 7oh is prohibited by law. Orders placed to restricted locations will be canceled and refunded minus any applicable processing fees.
Privacy & Discreet Packaging
Your privacy matters to us.
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All orders are shipped in plain, discreet packaging
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No product details or branding appear on the outside of the package
Questions or Support
If you have questions about shipping or your order, please contact us at: hello@alkaloidbros.com
Revised (3/13/26)
Refund Policy
Alkaloid Bros
Due to the nature of our products, all sales are final.
We do not offer refunds, returns, or exchanges for any reason, including but not limited to:
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Change of mind
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Incorrect orders
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Shipping delays
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Carrier-related issues
Please review your order carefully before completing checkout.
Missing Items Policy
Because our industry experiences a high volume of fraudulent claims, Alkaloid Bros requires strict documentation for any missing item claim.
To be eligible for review, the customer must provide a single, continuous video recording that meets all of the following requirements:
Video Requirements
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The package must be shown clearly on all sides before opening to demonstrate it was not previously opened or tampered with.
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The shipping label must be clearly visible and readable in the video.
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The video must show the entire opening process, including:
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Opening the package
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Removing all contents from the bubble mailer
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No cuts, edits, pauses, or transitions are permitted.
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The package must remain in frame at all times during the recording.
Important Notes
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Photos alone are not sufficient.
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Edited or partial videos will not be accepted.
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Claims submitted without meeting all requirements will be automatically denied.
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Alkaloid Bros reserves the right to deny any claim that does not conclusively demonstrate a packing error.
Missing item claims must be submitted within 48 hours of delivery.
Damaged or Crushed Tablets
If tablets arrive broken or crushed, customers may request a review for replacement or reimbursement.
To qualify, the damaged tablets must be returned to Alkaloid Bros for inspection. Return shipping costs are the responsibility of the customer.
Once the returned items are received and verified, Alkaloid Bros will determine whether a replacement or reimbursement will be issued.
Requests without the return of the damaged product will not be eligible for review.
Contact for Claims
All missing item claims and questions must be submitted to: