Shipping Policy
If you’re in Los Angeles or Orange County, we also offer local pickup and delivery. Delivery requirements vary, so just send me a DM to arrange it.
Shipping & Delivery Policy
At Alkaloid Bros, we work hard to get your order packed, shipped, and moving as quickly and smoothly as possible. Please review the information below so you know exactly what to expect.
Shipping Carriers
We currently ship all domestic orders using UPS and USPS. Canada shipments use USPS International and the customer is required to pay all duty’s and tariffs.
Order Processing & Same-Day Shipping
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Orders placed by 1:00 PM PST, Monday through Saturday, qualify for same-day shipping.
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Orders placed after the cutoff time will ship the next business day.
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Orders placed on Sundays or holidays will ship the following business day.
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Unpaid orders are automatically canceled after 30 minutes and will need to be placed again.
Business Days: Monday through Saturday, excluding major holidays.
Tracking Information
Once your order ships, a tracking number will be sent to the email address provided at checkout.
Please note:
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UPS shipments will typically show their first scan when we scan the package at the store.
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USPS shipments may not show tracking updates until later in the evening, as they are dropped into a prepaid shipping bin and scanned at their first destination facility.
Delays in initial scans do not indicate an issue with your shipment.
Delivery Timeframes
Delivery speed depends on the shipping method selected, carrier performance, weekends, and holidays. Most customers receive their orders within 1–5 business days, depending on location and service level.
We are not responsible for carrier delays once the package has been handed off.
Free Shipping Qualifications
After all discounts are applied:
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Orders over $100 qualify for Free USPS Ground or UPS Ground
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Orders over $200 qualify for Free UPS 2nd Day Air
No shipping upgrades beyond these options are offered at this time.
Address Accuracy & Order Changes
Please double-check your shipping address before completing your order.
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We cannot guarantee that address changes, order edits, or cancellations can be accommodated once an order is placed.
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Alkaloid Bros is not responsible for delivery issues caused by incorrect or incomplete address information provided by the customer.
Return to Sender (RTS) – Customer Error
If a package is marked Return to Sender due to customer error (including but not limited to incorrect address, refused delivery, or failure to retrieve the package):
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A $30 Return Processing Fee will be charged.
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This fee covers:
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Return shipping to our return facility in Wyoming
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Handling and processing
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Shipping the package back to Alkaloid Bros
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Re-shipping the order to the customer
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The order will not be reshipped until the fee is paid. Shipping fees are non-refundable.
Lost, Stolen, or Delayed Packages
Once your order is handed off to the carrier, responsibility transfers to the carrier.
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We do not issue refunds for delayed shipments.
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Lost or stolen packages must be addressed through the carrier’s claims process.
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Customers are responsible for initiating claims directly with UPS or USPS.
Restricted Shipping Locations
We do not ship to jurisdictions where 7oh is prohibited by law. Orders placed to restricted locations will be canceled and refunded minus any applicable processing fees.
Privacy & Discreet Packaging
Your privacy matters to us.
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All orders are shipped in plain, discreet packaging
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No product details or branding appear on the outside of the package
Questions or Support
If you have questions about shipping or your order, please contact us at: hello@alkaloidbros.com
Privacy Policy
Last Updated:
[February 12, 2026]
1. Introduction
Alkaloid Bros a DBA of Based Solutions LLC (we, us, our) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and protect your information when you use our website and services, including SMS marketing, email marketing, customer service, order updates and website tracking tools. By using our services or opting into our communications, you agree to this Privacy Policy and our Terms and Conditions.
2. Information We Collect
Contact information
We may collect your name, email address, phone number, and mailing address when you submit forms, book appointments, request information, or otherwise provide it to us.
Communications data
If you opt in, we collect your messaging preferences and maintain records of consent and opt out activity related to SMS and email communications.
Usage and device information
We may use cookies, pixels, and analytics tools to collect information about how you use our website. This may include your IP address, browser type, pages visited, and interaction data.
Appointment and service data
If you schedule appointments or use our services, we may collect details associated with those interactions.
3. How We Use Your Information
We use your information to:
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Provide requested services and customer support
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Send appointment confirmations and reminders
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Send SMS and email communications that you have explicitly consented to receive
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Improve our website and marketing performance using analytics
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Maintain compliance records related to consent and opt outs
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Protect our business and users, including fraud and security monitoring
4. Cookies and Tracking Technologies
We use cookies and similar technologies to personalize your experience and understand how our website is used. You can control cookies through your browser settings. Some features may not work correctly if cookies are disabled.
5. How We Share Your Information
We do not sell your personal information. We do not share mobile phone numbers, SMS opt in data, or consent information with third parties or affiliates for marketing or promotional purposes. We may share information only in the following limited circumstances:
Service providers
We may share information with trusted vendors who help us deliver services, such as SMS and email delivery, customer support tools, scheduling tools, and analytics providers. These providers may only use information to perform services on our behalf.
6. Your Choices
SMS opt out
You can opt out of SMS messages at any time by replying STOP to any message. After you send STOP, we will send a confirmation message and you will no longer receive SMS messages unless you opt back in.
Email opt out
You can unsubscribe from marketing emails by clicking the unsubscribe link in the email.
Access and correction
You may contact us to request access to, correction of, or deletion of your personal information, subject to applicable law.
7. Data Security
We use reasonable administrative, technical, and physical safeguards to protect your information. No method of transmission or storage is fully secure, so we cannot guarantee absolute security.
8. Children’s Privacy
Our services are not intended for children under 13 and we do not knowingly collect personal information from children.
9. Updates to This Policy
We may update this Privacy Policy from time to time. The updated version will be posted with a new Last Updated date.
10. Contact Us
If you have questions about this Privacy Policy, contact:
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Alkaloid Bros a DBA of Based Solutions LLC
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Address: 30 N GOULD ST STE N
SHERIDAN, WY 82801
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Phone: 424-369-7111
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Email: hello@alkaloidbros.com